How To Provide Exceptional Service? Be Human

Going Above and Beyond In Service

We’ve all heard those (possibly) apocryphal stories of incredible customer service, where a (typically lowly) clerk, worker or customer service rep just goes way beyond the call of duty in order to truly delight customers. The “Someone returned tires to Nordstroms and They Don’t Even Sell Them” story, or the “Moved Heaven and Earth to Get a Passenger on a Plane, And Moved Their Luggage Too” story or the “Guy Drives For 2 Hours to Deliver a Forgotten [insert precious item here] to a [insert unhappy child of your choice here]”. read more

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