How To Annoy Your Customers, FitBit Style

So we pre-ordered the FitBit Flex when it was announced at CES back in January. All of this time they kept saying that it would be released in “spring”, but they never committed to an actual date. Months and months of waiting and several hundred questions on blogs and sites everywhere asking “fitbit flex release date” where never answered. The refrain was “spring”, over and over. Now you have to tell me that they really had no idea when, in a 90 days period, that they would be able to release this? Please. That just speaks to poor planning. But that’s not the really annoying part: here we are, thousands of hungry customers waiting for this device, radio silence on the arrival date, and we get this on the blog: read more

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