Sales sucks. Several years ago, I worked for a web design company here in Silicon Valley. I won’t tell you how long ago it was, but at the time, we were able to charge customers upwards of $1M to build a single web page. I was hired as the Director of Engineering – my small…
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Facebook, arguably one the most innovative companies in the world, is right up there against Apple (although I’d argue that they are more innovative than Apple, even though some of their UX is ghastly) has the following motto: “Move fast and break things” That sounds pretty good. Unfortunately, I think plenty of companies look at…
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Is it possible that we have yet to see breakthroughs in artificial general intelligence – or AGI – because machines are the epitome of order and humans are the epitome of chaos, and until machines can handle chaos, then they can never be human – or human-like? I’ve been reading a tome called Seeing Like…
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Do you remember the time BC (Before COVID)? Everything was awesome, right? The market was going great – you are selling well – your revenues were rocking and your profits were high. You are thinking that you might be able to afford that new home or that second home. You started seeing yourself in that…
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You’ve heard of Dollar Shave Club? The scrappy startup which started marketing by putting ironic videos on social media which spoke directly to the burgeoning millennial male who just had to shave every day? Sick and tired of the Gillette/Shick cabal, which comes out with a new razor every few years or so, and charges…
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Some may say that extroverts are always more successful than introverts. Some say the opposite. Some say that you need to be a bit of both. I think I’m an ambivert, a little of this, a bit of that. To hold a useful design thinking session, you need both introverts, extroverts, and ambiverts. It would…
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Three simple words. These three simple words are incredibly powerful. The tone in which you say them means a lot as well. When we take on consulting engagements, there is usually a substantial initial press to data dump a ton of information into our consultant’s heads so that we can quickly get up to speed…
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What does digital transformation mean to banks and financial institutions? Right now, it means using digital technologies to accelerate change within the organization, mostly applying digital technologies to current processes and products. Maybe it means a new app that modernizes the banking experience. Perhaps it’s a new credit card which is mostly virtual but also…
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We all live in our own reality. Our reality lives inside our heads. It is what we have experienced throughout our lives. Right? My reality is different from your reality. Your reality is different from everybody else’s reality. Even family members who live together would have a different reality – if you lived with a…
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When you think about digital transformation (BTW, I got a newsletter the other day where they tried to represent digital transformation by using DX, you know, like UX – not sure that it will – or even should – stick) in your space, do you think about how digital technologies have affected all of our…
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