To Be Successful, You Need Both These Attributes In Equal Measure
If you look at most of the successful startups (and internal innovation programs) throughout history, you’ll note a trend – there are usually two or more partner founders (or intrapreneurs) right there at the beginning (although eBay is a notable difference). Additionally, these partners need to have specific traits, typically one is the more extroverted sales type, and the other is the more introverted engineering type, even though there are those who have both of those skill sets.
I’d venture to say that you can build the archetypes out even further than that – and Star Trek (the original series, of course) gives us near perfect role models. Of those, the only two you really need at a minimum at the outset are Kirk and Scotty. The qualities of Kirk (or Kirk-type) that you need are his willingness to take risks, make big decisions, and be the voice of the company (just as he is the voice of the Enterprise). Then as Kirk makes deals, confronts the alien menaces or confuses the evil computer with illogic, it’s up to Scotty-type to execute those deals.
When a Kirk-type has a need based on talking to the customer, he asks a Scotty-type to execute whatever needs to happen to keep that customer happy. The Scotty-type doesn’t want or need to be the one talking to the customer, he or she is most happy delivering Warp 5 or reading technical manuals, while the Kirk-types do all of the schmoozing. While many startup founders fall neatly into these roles, what some don’t get is that the relationship between these two is truly symbiotic – without a Kirk-type, the Enterprise would not know where to go, and without a Scotty-type, the ship wouldn’t go anywhere, no matter what customers say or what orders are barked.
In every startup, you need a good working relationship between Kirk-types and Scotty-types, each understanding that the other is absolutely necessary for the startup to be successful or the ship to get anywhere.
Sadly, there have been many cases where Scotty-types, despite laboring in the engine room to deliver everything that Kirk-types ask for (and usually more) gets short shrift, people perceiving that the Kirk-type is somehow more valuable to the company than the Scotty-type, and in these cases, Scotty gets (or feels) screwed, and requests a transfer.
In every startup, in every successful innovation program, both Kirk-types and Scotty-types are equally important to the success of the startup or the initiative. It’s not enough to have the communicator/connector, you need the builder as well.
Same goes for your innovation program – you can’t just have your people generate ideas, you need some kind of execution too. Without execution, your program will fail, as your inventors realize that their ideas never get the chance to ever be built.
What about Spock and McCoy you ask? Well, as the startups get larger, you need to bring Spock in to provide that keen analysis, and McCoy to keep the culture healthy, but at the very beginning, Kirk and Scotty are all you really need.