Let’s Make The Internet Truly Person-2-Person Again

In my last few posts about the long tail and creation, I’ve hinted at something interesting which has been occurring on the net for a while now – and its probably something that we need to focus on fixing.

One of the most powerful aspects of the internet is not simply the ability for a media source of any description – be it some existing publication or whatever – to be able to express itself to anyone, anytime, but to be the conduit which connects any person on the planet to any other person on the planet.

When the internet was young, one of the most interesting key features was the ability for people to develop true person-2-person connectivity, or build communities of interest among geographically distributed individuals. I remember an extremely powerful presentation when I worked at Yahoo!, when a number of individuals who were struck with a disease had found each other and were giving support to each other via Yahoo! Groups – and we had made that possible. But that easy connectivity between people is gone.

One of the reasons that back then it was easier to connect people-to-people was that most of the major brands of media (the “head” content, so to speak) didn’t really play on the web that much – there was much more room for the voices of regular people to be heard – the long tail of content, where individuals speak to other individuals, was king.

As time progressed, some of those individuals got popular and became “head” content. Then all of the head content brands, all of the big media companies, jumped into the fray and crowded out the voices of the people, in collaboration with the “portals” that people use to get to the individual voices. Like I was mentioning earlier, Apple pulled in a ton of individual voices when it started exposing podcasts in iTunes, then subsequently deprioritized those voices when the “head” content players joined the party.

All of the portals to the internet are now dominated by head content, and there is very little effort by these portals to change – why provide that person-2-person connection if you are making plenty of money mostly presenting head content?

This must change. We need to get back to the days when we can connect anyone to anyone – we have to quit slavishly looking for and using popularity as the major indicator of a useful content.

We need to provide the ability for anyone to present themselves to the internet in a rapid and effortless way. We then need to prioritize human generated tail content over media giant created head content. Finally, we need to connect those individuals seeking to connect with each other.

There are some steps along that path. Twitter and Medium, for example, are excellent tools for generating short and long-form content by individuals. We need tools like these to be accessible by anyone, anywhere, even the lowest common denominator dumb phone in order to allow everyone’s voice to be heard. Additionally, places like WordPress.com and Tumblr also provide that ability. A place for people to create.

Secondly, we need a search engine which will de-prioritize (or even better) completely ignore the head content that is out there. Imagine how refreshing is would be to NOT get the main headlines from the New York Times, Reuters, The Guardian & the BBC when you type “Syria” into your favorite search engine, but tweets and blog posts from people on the ground experiencing the real thing (and people wonder why Twitter is so compelling – its the people). Or even better – a search engine which purposely provides tail content in response to a head request: not a “if you like skiing, you’ll like Skiing Magazine” but “if you like skiing you’ll like Miss Snow It All” (BTW, it took me forever to find a real, non-media outlet blog run by a real person – I think I had to go to page 18 of Google search! – see what I mean? )

Thirdly, we must connect the people searching with the people creating the content. We must add the ability for people to connect to each other via this tool. Twitter is nearly there – but as I said, while its very accessible, its too short form for anything but the shortest message.

Maybe if we took these steps, then we might be able to unearth some of the original promises of the internet: true person-2-person communications. Seems like a huge open space waiting to be mined…